Tag Archives: Service

Fabulous modern British cuisine (and just right on the ‘ponciness’) – Carter’s of Moseley

  For my wife’s birthday I planned a surprise day of events beginning with lunch. She loves good food she also wants to eat healthily and doesn’t want to worship it in the process. The word she uses to describe … Continue reading

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Coffee Architects – almost brunch perfection

On my second attempt at eating breakfast at Coffee Architects in Leamington Spa I succeeded – but only just. The first time was a sunny Sunday morning in Spring – one of the first of the year. It appeared that … Continue reading

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Welcome to the Sunday (lack of) Service – two contrasting experiences

We had family visiting from Australia and so we planned a family gathering, only ten of us, at a local gastropub. We arrived at our allotted time for our Sunday lunch and we were shown to a nice quiet corner of … Continue reading

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Its about the service stupid!

I regularly write reviews on TripAdvisor. As I use the site regularly I feel the right thing to do is put reviews back. Generally I think I am a generous reviewer. I prefer to see the good in things and … Continue reading

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Magnificent Mo takes my mind off poor paninis 

I had the pleasure of hearing Gareth Williams, CEO of Sofa.com, give a presentation at an eCommerce conference recently. He was asked about how he ensures the service culture he imbues in his sales and service departments extends throughout the … Continue reading

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